Last Updated on November 26, 2025
Nepal Telecom (NTC) is set to upgrade its customer service center (call center) numbers. The company has released a notice that it will upgrade 197, 198, and 1498 numbers to improve customer-centric services.
The state-run telecom company has said that its call center upgradation could disrupt customer services for a brief period. It says that customers should expect service disruption between 11:30 PM to 12:30 AM for an hour on Mangsir 10, 2082. Check out the Ntc customer care center number
Nepal Telecom call center numbers will have an impact by the upgrade works?
According to Nepal Telecom, customer services from 197, 198, and 1498 will be affected. Thankfully, though that the service outage will only last a minimal period. Chances are that you may not even notice it, as it will occur in the dead of the night.
Check out the exact details for this service maintenance work:
- Date: Mangsir 10, 2082
- Affected service numbers: 197, 198, and 1498
- Time: Starting at 11:30 PM
- Duration: Approximately 1 hour
The company chose the nighttime to upgrade its customer call center number to minimize the effect on users. Very few people are likely to call NTC during the nighttime. And our suggestion is that if you have any queries regarding NT Fiber or mobile services, you may call the company right now.
The company has expressed its apology for the possible inconvenience to its customers.
Here is the official notice from Nepal Telecom:
