Nepal Telecommunications Authority (NTA) has told internet service providers (ISPs in Nepal) to first get tariff approval before providing service to their customers. The authority related to the ISPs of the prevalent Telecommunications Act provision in the matter, after customer complaints grew over arbitrary pricing.
Releasing a notice, NTA said that ISPs need to comply with the Service Tariff provision in the Telecommunications Act 2053. “There is a legal provision that the service fees and tariff rates charged by Internet (including email) service providers to customers must have approval of the authority in accordance with Section 42 of the Telecommunications Act, 2053 B,S and the terms of the license,” the authority declared.
According to such a provision, the authority has stated that the internet service provider must mandatorily approve the service fee and tariff rate, and also provide information on the date of approval.
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Why NTA tells ISPs to get tariff approval now?
NTA notified ISPs to get tariff approval for their internet service packages after complaints grew from customers over arbitrary pricing. Some customers have stated that ISPs are charging fees without a legal basis, which contradicts the Telecommunications Act of Nepal.
In Nepal, every ISP must first obtain permission for service packages and pricing before serving them to the customers. Also: Latest Ncell Data Packs With Volume, Price, and Code [2025]
Through its notice, NTA has said that customers need only to pay fees that are approved and informed that ISPs they implement the fees only after getting the approval.
There are over 20 ISPs in Nepal with over 32.57 lakh fiber internet customers across Nepal.
